Contact Us

We’re a small team based in Florence, and we work every day to keep VisitFlorence updated with reliable, practical information about the city. We are not a travel agency or tour operator — our focus is to help you understand Florence and experience it at its best.

Questions about planning your visit to Florence?

If you need itinerary suggestions, museum strategies, transportation tips or help deciding what to see and do, the best place to ask is our Forum:

→ Visit the Ask the Locals Forum

A member of our team or another local expert will reply, and your question will also help other travelers who are planning their visit.

Questions about tours or tickets?

If you booked a tour or tickets through Viator or Italy Tickets (New Globus), please follow the instructions on your voucher or contact their customer support directly. They handle all changes, cancellations, and customer service requests related to bookings.

Need to reach us for something else?

For other matters, you can write us here:

Email: info@visitflorence.com

We read every message, but please note that detailed trip-planning questions receive the best, most complete answers through the Forum.

Our Address